Cloud Contact Center Engineer

Job Summary

Seeking a Cloud Contact Center Engineer (Webex) for a 6-month remote contract, this role will manage PSTN connectivity, oversee number porting activities, and optimize Webex Contact Center configurations to enhance customer-facing voice services for an international Quick Service Restaurant client.

Key responsibilities

• Oversee PSTN connectivity and troubleshoot routing complexities
• Support number porting activities, including LOA submission and carrier coordination
• Maintain and audit enterprise phone number inventory and manage Webex Contact Center operations

Required qualifications

• Proven experience with PSTN, SIP, and advanced voice routing concepts
• Hands-on experience managing the number porting lifecycle
• Direct administration experience within a Webex Contact Center environment
• Practical knowledge of IVR design and queue mechanics
• Strong troubleshooting skills in voice infrastructure and cloud contact center ecosystems