Cloud Contact Center Product Owner
Job Summary
Experienced professionals will find a full-time opportunity as a Cloud Contact Center Product Owner, responsible for backlog ownership, prioritization, and delivery planning for cloud-based contact center capabilities while working remotely.
Key responsibilities
- Own and maintain the Contact Center cloud/data platform backlog, ensuring a continuous pipeline of implementation-ready work
- Translate business demand into actionable user stories and facilitate cross-enterprise prioritization and stakeholder management
- Lead Program Increment (PI) Planning activities, coordinating dependency management and Agile delivery across multiple teams
Required qualifications
- 5+ years of experience as a Product Owner or in Agile Product Delivery, with 3+ years supporting cloud-based technology platforms
- Expertise in backlog ownership and grooming, with the ability to independently write implementation-ready user stories
- Experience leading PI Planning and quarterly planning events within a scaled Agile framework
- Knowledge of CCaaS/contact center technology and cloud platforms such as Google Cloud Platform, AWS, or Azure
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field, or equivalent experience
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