Cloud Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Cultivate outcome-oriented relationships with customers and serve as a trusted advisor
• Onboard customers, assist in solution deployment, and create customized success plans
• Monitor usage trends and customer health to identify challenges and optimization opportunities

Required Qualifications

• Demonstrated experience in SaaS application support or implementation, and cloud systems management
• Technical proficiency to understand customer needs and utilize product capabilities effectively
• At least 3 years of experience in customer-facing roles such as Customer Success Manager or similar
• Strong understanding of the storage industry and cloud environments
• Certifications in Azure Fundamentals, Google Cloud, or AWS Cloud Practitioner Associate are preferred