Cloud Customer Success Manager

Job Summary

A company is looking for a Premier Customer Success Manager.

Key Responsibilities

• Establish and maintain strong relationships with executive-level leaders and collaborate with internal account teams
• Understand customers' business goals and challenges in the cloud marketplace to drive successful outcomes
• Conduct market research and establish Executive Business Reviews to help customers meet their Cloud GTM goals

Required Qualifications

• 4+ years of experience in Customer Success Management, Alliance Management, or Sales Operations Consulting within a Cloud Marketplace Ecosystem
• Proven track record of increasing satisfaction and retention of technology platforms
• Experience with Salesforce and Tableau; familiarity with Google Office Suite and Confluence is a bonus
• Ability to work independently while collaborating within a team environment
• Experience managing reseller and distributor channel relationships is a plus