Cloud Service Desk Engineer

Job Summary

To provide engineering-level support for cloud-connected endpoint and identity services, the contract-to-hire Cloud Service Desk Engineer will handle complex engineering tickets related to cloud identity, device compliance, and remote access while working remotely for a federal agency client.

Key responsibilities

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune
• Support Microsoft Intune enrollment workflows and ensure compliance enforcement for cloud-managed devices
• Resolve complex engineering tickets related to cloud services, identity, and access, while producing runbooks for recurring issues

Required qualifications

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
• Experience engineering conditional access policies and supporting VDI environments for Windows and macOS users
• Active Top Secret (TS) clearance required