Cloud Service Desk Engineer

Job Summary

To support a federal agency client, the contract-to-hire Cloud Service Desk Engineer will provide engineering-level support for cloud-connected endpoint and identity services, managing complex engineering tickets and ensuring compliance with security requirements in a remote work environment.

Key responsibilities:

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune
• Support Microsoft Intune enrollment workflows and implement passwordless authentication for privileged accounts
• Resolve complex engineering tickets related to cloud services, identity, and access while producing documentation for recurring issues

Required qualifications:

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• 6+ years performing engineering functions in enterprise environments
• Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
• Active Top Secret clearance required