Cloud Service Desk Engineer

Job Summary

To provide engineering-level support for cloud-connected endpoint and identity services, the contract-to-hire Cloud Service Desk Engineer will handle complex engineering tickets and manage device compliance, remote access, and authentication processes in a remote work environment.

Key responsibilities:

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune
• Support Microsoft Intune enrollment workflows and ensure secure remote access for users on macOS and Windows platforms
• Resolve escalated engineering tickets related to cloud services and produce documentation for recurring issues

Required qualifications:

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred, or equivalent professional experience
• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
• Experience implementing passwordless authentication and supporting VDI environments
• Active Top Secret (TS) clearance required