Cloud Service Desk Engineer

Job Summary

Providing engineering-level support for cloud-connected endpoint and identity services, the full-time Cloud Service Desk Engineer will manage complex engineering tickets related to cloud identity, device compliance, and remote access for a federal agency client in a remote setting.

Key responsibilities

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune
• Support Microsoft Intune enrollment workflows and ensure secure access for remote users on macOS and Windows platforms
• Resolve escalated engineering tickets related to cloud services and produce documentation for recurring issues

Required qualifications

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
• 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
• Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
• Active Top Secret (TS) clearance required
• Experience implementing passwordless authentication and supporting VDI environments