Cloud Service Technician

Job Summary

A company is looking for a Cloud Service Technician to provide premium troubleshooting support for clients.

Key Responsibilities:

• Provide first-level technical support for cloud servers, applications, and managed workstations
• Address a variety of technical issues involving servers, connectivity, networking, and security
• Document client interactions and contribute to internal documentation and best practice guides

Required Qualifications:

• High school diploma or equivalent; higher education or IT certifications preferred
• Minimum of 2 years in customer service
• Proficiency in Windows OS and familiarity with Citrix environments preferred
• Understanding of cloud computing platforms and virtualization technologies
• Experience with MS Active Directory and troubleshooting in a virtual desktop infrastructure