Cloud Solutions Consultant
Job Summary
A company is looking for a Senior Consultant to guide customers in deploying and configuring cloud-based Contact Center solutions.
Key Responsibilities
- Lead consultation sessions to understand customer requirements and design solutions
- Execute deployment and configuration of cloud Contact Center solutions
- Design and implement advanced Contact Center workflows and integrate communication technologies
Required Qualifications
- 5 - 8 years of experience in Contact Center consultation and deployment
- Bachelor's degree or equivalent experience
- Experience with Avaya Cloud Contact Center solutions
- Strong knowledge of SIP and SMS messaging integration
- Proficiency in analytics and data visualization tools, particularly Power BI
COMPLETE JOB DESCRIPTION
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