Cloud Solutions Consultant

Job Summary

A company is looking for a Cloud Solution Consultant to guide customers in deploying and configuring cloud-based Contact Center solutions.

Key Responsibilities

• Lead consultation sessions with customers to understand their requirements and objectives for Contact Center environments
• Execute the deployment and configuration of cloud Contact Center solutions, ensuring alignment with design specifications
• Design and implement advanced Contact Center workflows and oversee the integration of communication technologies

Required Qualifications

• 5 - 8 years of experience in Contact Center consultation and solution deployment
• Bachelor's degree or equivalent experience
• Direct experience with cloud Contact Center solutions, particularly Avaya
• Strong knowledge of SIP and SMS messaging integration
• Familiarity with AI technologies and data visualization tools, especially Power BI