Cloud Support Administrator

Job Summary

Cloud Support Administrator, a full-time remote position in the US, responsible for managing Azure Cloud support, incident management, and client service delivery while requiring Public Trust clearance.

Key Responsibilities

• Manage network platforms, firewalls, and VPNs while ensuring compliance with security frameworks
• Act as an escalation point for high-priority incidents and manage service requests according to change management procedures
• Develop and maintain documentation for standard operating procedures and train on best practices

Required Qualifications

• Bachelor's degree in a technical field or equivalent experience
• 3+ years of experience in Azure Cloud support administration
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
• Knowledge of network platforms, firewalls, and hypervisors (Hyper-V, VMware)
• Ability to pass US Public Trust background check and obtain necessary certifications within 90 days of employment