Cloud Support Engineer

Job Summary

A company is looking for a Cloud Support Engineer to provide post-implementation support for their Identity as a Service offering.

Key Responsibilities

• Effectively resolve or assist in resolving customer support issues
• Keep customers updated on the progress of their issues
• Support the IdentityNow product in client environments and collaborate with various teams to resolve issues

Required Qualifications

• 5-7+ years of support experience
• At least 2 years of experience working with a SaaS product/service
• Experience with web technologies such as XML, SAML, SPML/SOAP, and HTML
• Experience with software installation on Windows and Unix (Linux, Sun, HP, AIX) platforms
• Experience with databases (Oracle, Sybase, MSSQL, MySQL) and directories (LDAP, AD)