Cloud Support Engineer

Job Summary

A company is looking for a Cloud Priority Support Engineer - APAC.

Key Responsibilities

• Resolve various technical incidents for customers involving software, networking, and hardware environments
• Build and maintain strong relationships with customers while adapting to an ever-changing work environment
• Provide technical advice and mentorship to junior staff members and develop documentation regarding support and compatibility issues

Required Qualifications

• Fluent in English, with additional languages considered a plus
• Experience in network troubleshooting and proficiency in deploying and configuring services like DHCP, DNS, and VPN
• Experience with Windows Server and ability to analyze Windows logs and dumps
• Familiarity with business applications such as MS Exchange, MS SQL, and Oracle DB
• 2+ years of work experience in a relevant industry is preferred