Cloud Support Engineer

Job Summary

Serving as the last line of support for corporate customers, the full-time Cloud Support Engineer will troubleshoot complex technical issues, maintain strong customer relationships, and collaborate with internal teams to enhance Acronis' cyber protection solutions in a remote environment.

Key responsibilities

• Troubleshoot and resolve technical incidents across software, networking, and hardware environments
• Build and maintain strong relationships with customers and partners while providing exceptional customer service
• Collaborate with engineering and business departments to efficiently resolve complex technical issues

Required qualifications

• 2+ years of experience in an advanced technical support role
• Fluent in English (both written and verbal)
• Proficiency in Windows Server and Linux/UNIX troubleshooting
• Networking skills, including experience with tools like Wireshark and tcpdump
• Expertise in virtualization technologies such as VMware ESXi and Microsoft Hyper-V