Cloud Support Technician

Job Summary

A company is looking for a Cloud Support Technician to provide technical support and troubleshooting for clients' cloud environments.

Key Responsibilities

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
• Perform regular reviews of systems and document processes to maintain knowledge base
• Communicate technical issues and solutions to clients in clear, business-friendly terms

Required Qualifications

• Previous experience in a help desk/service desk support or systems administration role
• Experience supporting virtual servers and troubleshooting network issues is a plus
• Experience in a 24x7 managed services or Network Operations Center environment is a plus
• Familiarity with operating systems (Windows and Linux) and basic networking concepts
• A strong desire to learn and master Azure cloud technologies