Cloud Support Technician

Job Summary

A company is looking for a Cloud Support Technician.

Key Responsibilities

• Triage, prioritize, and resolve inbound cloud support tickets for Microsoft 365 and Azure environments
• Provide technical guidance and mentorship to CSR L1 and L2 team members
• Manage ticket documentation and ensure compliance with company SOPs and service standards

Required Qualifications

• Associate's degree in computer science or related field, or 2+ years of technical support experience with Microsoft 365 or Azure
• 1+ year of customer service experience in a process-oriented environment
• Proficiency in Microsoft 365 administration and troubleshooting
• Experience with Microsoft CSP/Cloud Licensing models and Microsoft Partner Center resources preferred
• Technical certifications (e.g., AZ-900, MS-900) are highly desired