Cloudbeds Support Specialist

Job Summary

Providing day-to-day support for Cloudbeds PMS, the full-time Cloudbeds Support Specialist will assist resort teams with system usage, troubleshoot issues, and implement operational enhancements in a remote environment.

Key responsibilities

• Deliver daily support for Cloudbeds PMS using ticketing and messaging platforms across multiple properties
• Assist with system updates, new feature rollouts, and workflow improvements while maintaining standardized configurations and documentation
• Serve as Tier 1-2 support for Cloudbeds-related issues, helping front desk, housekeeping, reservations, and accounting teams with best practices

Required qualifications

• 2+ years of experience with Cloudbeds PMS or similar hospitality systems
• Experience supporting hotel or resort operations
• Strong troubleshooting and organizational skills
• Ability to manage multiple priorities across properties
• Proficiency with Google Workspace and spreadsheets