CMMC Technical Services Manager

Job Summary

Leading a dedicated technical services pod, the full-time Technical Services Manager (CMMC Service Delivery) will oversee operations, manage technical teams, and ensure compliance with security standards while working remotely.

Key Responsibilities

• Lead day-to-day operations and performance of the technical services pod, managing L1, L2, and L3 resources
• Ensure adherence to CMMC and NIST SP 800-171 security requirements while delivering high-quality technical support
• Provide technical leadership across various platforms, troubleshooting complex issues, and driving continuous improvement initiatives

Required Qualifications

• 5+ years of experience in IT service delivery or technical support, with 2+ years in a leadership role within an MSP environment
• Strong technical expertise in Microsoft 365 and/or Google Workspace environments, along with identity and access management platforms
• Experience with endpoint management solutions across Windows and macOS, and knowledge of networking and security technologies
• Familiarity with compliance frameworks such as CMMC, NIST SP 800-171, or DFARS
• Demonstrated ability to lead technical escalations and communicate effectively with diverse stakeholders