CMMC Technical Services Manager
Job Summary
Leading a dedicated technical services pod, the full-time CMMC Technical Services Manager will oversee service delivery for clients in regulated environments, ensuring adherence to security and compliance standards while managing technical teams and resolving complex issues remotely.
Key Responsibilities
- Lead day-to-day operations of the technical services pod, managing performance, ticket resolution, and client experience
- Ensure compliance with CMMC and NIST SP 800-171 security requirements while providing technical support and documentation
- Drive technical leadership across various platforms, troubleshooting complex issues and collaborating with cross-functional teams
Required Qualifications
- 5+ years of experience in IT service delivery or technical support, with 2+ years leading technical teams in an MSP environment
- Strong technical expertise in Microsoft 365 and/or Google Workspace, along with identity and access management platforms
- Experience with endpoint management solutions across Windows and macOS environments
- Knowledge of security frameworks such as CMMC and NIST SP 800-171
- Demonstrated ability to communicate effectively with technical and non-technical stakeholders
Complete Job Description
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