CMMC Technical Support Engineer
Job Summary
Providing Level 2 technical support in a full-time remote capacity, the CMMC Technical Support Engineer will troubleshoot and resolve issues across various environments, including Microsoft 365 and Google Workspace, while adhering to security and compliance requirements.
Key Responsibilities
- Deliver Level 2 technical support for clients within the CMMC Service Delivery pod, managing tickets through resolution
- Troubleshoot and resolve technical issues across endpoints, identity management, cloud services, and security platforms
- Maintain accurate documentation and follow established procedures for security and compliance in regulated environments
Required Qualifications
- 3+ years of experience in IT support, managed services, or systems administration
- Strong hands-on experience with Microsoft 365 and/or Google Workspace
- Experience with identity and access management platforms such as Entra ID and Okta
- Familiarity with endpoint management platforms like Intune and other MDM/RMM solutions
- Working knowledge of networking and endpoint security practices
Complete Job Description
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