CMMC Technical Support Engineer
Job Summary
Providing Level 2 technical support for clients in a remote environment, the full-time salaried CMMC Technical Support Engineer will troubleshoot and resolve issues across Microsoft 365, Google Workspace, and other technical platforms while adhering to security and compliance requirements.
Key Responsibilities
- Deliver Level 2 technical support and manage tickets through resolution while meeting established SLAs
- Troubleshoot and resolve issues across various platforms, including identity management, cloud services, and networking
- Document technical activities and ensure compliance with security protocols and client-specific requirements
Required Qualifications
- 3+ years of experience in IT support or managed services
- Strong hands-on experience with Microsoft 365 and/or Google Workspace
- Experience with identity and access management platforms such as Entra ID and Okta
- Familiarity with endpoint management solutions like Intune
- Working knowledge of networking and endpoint security practices
Complete Job Description
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