CNA Intake Coordinator

Job Summary

Seeking a dedicated Certified Nursing Assistant (CNA) Intake and Client Services Coordinator, the full-time remote position will manage client inquiries, gather information, and schedule assessments while providing exceptional customer service in the healthcare sector.

Key responsibilities

• Answer inbound calls and gather client information to connect them with appropriate services
• Schedule consultations, assessments, and follow-up appointments while maintaining accurate records
• Provide compassionate customer support and address client questions or concerns effectively

Required qualifications

• Active CNA certification required
• Previous call center or high-volume inbound customer service experience strongly preferred
• Experience in home care, healthcare intake, scheduling, or admissions preferred
• Strong organizational and time management skills
• Ability to work independently in a remote environment