CNA Intake Coordinator

Job Summary

Seeking a dedicated Certified Nursing Assistant (CNA) Intake and Client Services Coordinator, the full-time remote position will manage client intake, provide customer support, and schedule assessments while working Monday through Friday during daytime hours.

Key responsibilities

• Answer inbound calls and gather client information to connect them with appropriate services
• Document client interactions and maintain accurate records within CRM and intake systems
• Provide compassionate customer service and follow up with clients and referral sources

Required qualifications

• Active CNA certification is required
• Previous call center or high-volume inbound customer service experience is strongly preferred
• Experience in home care, healthcare intake, scheduling, or admissions is preferred
• Strong organizational and time management skills
• Ability to work independently in a remote environment with a high-speed internet connection