CNA Intake Coordinator

Job Summary

Seeking a dedicated Certified Nursing Assistant (CNA) Intake and Client Services Coordinator for a full-time, hybrid position in Troy, MI, where the coordinator will manage client intake, provide customer support, and ensure accurate documentation while working both remotely and in the office.

Key responsibilities

• Answer inbound calls and gather client information to facilitate healthcare and home care services
• Schedule consultations and follow-up appointments, routing inquiries to the appropriate teams
• Maintain accurate records and documentation within CRM and intake systems

Required qualifications

• Active CNA certification is required
• Previous call center or high-volume inbound customer service experience is strongly preferred
• Experience in home care, healthcare intake, scheduling, or admissions is preferred
• Ability to work independently in a remote environment
• Comfortable learning new software systems and technology