CNA Intake Coordinator

Job Summary

Seeking a customer-focused Certified Nursing Assistant (CNA) Intake and Client Services Coordinator for a full-time hybrid role, responsible for managing client intake, scheduling assessments, and providing exceptional service to individuals seeking healthcare and home care services.

Key responsibilities

• Answer inbound calls and gather client information while explaining available healthcare services
• Schedule consultations and follow-up appointments, ensuring accurate documentation in CRM systems
• Provide compassionate customer service and address client questions, collaborating with internal teams as needed

Required qualifications

• Active CNA certification is required
• Previous call center or high-volume inbound customer service experience is strongly preferred
• Experience in home care, healthcare intake, scheduling, or admissions is preferred
• Strong organizational and time management skills
• Ability to work independently in a remote environment with a high-speed internet connection