Coaching Adoption Lead

Job Summary

A company is looking for a Senior Leadership Development Analyst.

Key Responsibilities

• Lead change management initiatives to drive adoption of coaching tools and practices
• Design and standardize coaching workflows and reporting structures based on performance data
• Collaborate with cross-functional teams to ensure alignment and effective implementation of coaching programs

Required Qualifications

• 4-10 years of experience in Enablement, Training/Learning & Development, Coaching, or Change Management
• Strong analytical skills to interpret performance data and translate insights into actionable decisions
• Experience in cross-functional collaboration and governance in a global contact center environment
• Understanding of change management frameworks and compliance best practices
• Project management experience, with certifications such as PMP or Agile preferred