Coaching Customer Success Manager

Job Summary

A company is looking for a Coaching Customer Success Manager to manage a portfolio of complex Enterprise customers and ensure customer retention and satisfaction.

Key Responsibilities

• Establish trusted relationships with customers and drive the value of products and services
• Consult with customers to implement and evaluate digital coaching programs
• Analyze account health and identify opportunities for upselling and cross-selling

Required Qualifications

• 7+ years of Customer Success experience or equivalent, with a Bachelor's Degree in business, education, or a related field
• Experience with Salesforce CRM and Customer Success tools
• Solid knowledge of the digital learning industry and its business drivers
• Training or consulting experience with account management responsibility
• Effective project management and organizational skills for managing a high-volume customer base