COBRA Account Specialist

Job Summary

A company is looking for a COBRA Account Specialist to join their Client Success team.

Key Responsibilities

• Provide exceptional phone and email support to COBRA clients and their brokers or carriers
• Manage COBRA rate renewals, open enrollment tasks, and custom reporting
• Collaborate with Relationship Managers to anticipate and meet unique client needs

Required Qualifications

• 1-3 years of experience in COBRA administration, customer service, or phone support
• Strong knowledge of COBRA regulations and familiarity with medical, FSA, HSA, and HIPAA concepts
• Proven ability to meet SLAs or performance targets in a client-facing role
• Proficiency in Microsoft Word, Excel, and web-based support/phone systems
• Ability to work effectively in a fully remote setting