COBRA Administration Support Specialist

Job Summary

Providing essential support for COBRA and Direct Billing participants, the full-time COBRA Administration Support Specialist will manage client interactions, process requests, and ensure compliance with federal regulations while working remotely.

Key responsibilities:

• Promptly respond to client, broker, and participant inquiries regarding COBRA administration, ensuring accurate information delivery
• Timely process participant and client requests in the COBRA & Direct Billing Portal, including elections and coverage changes
• Document all interactions and follow up on outstanding issues to ensure resolution and maintain client satisfaction

Required qualifications:

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Familiarity with WealthCare COBRA Platform strongly preferred
• Proficient in Microsoft Office Suite, including Excel and Outlook
• Ability to manage sensitive and confidential information in a fast-paced environment