COBRA Administration Support Specialist

Job Summary

Providing essential support to COBRA & Direct Billing participants, the full-time remote COBRA Administration Support Specialist will assist clients, brokers, and participants by managing inquiries, processing requests, and ensuring compliance with federal regulations.

Key responsibilities

• Promptly respond to client, broker, and participant inquiries regarding COBRA administration and related services
• Accurately process requests related to COBRA elections, coverage changes, and direct billing accounts in the designated portal
• Maintain detailed documentation of interactions and follow up on outstanding issues to ensure resolution

Required qualifications

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Familiarity with the WealthCare COBRA Platform strongly preferred
• Proficient in Microsoft Office Suite, including Excel and Outlook
• Ability to manage sensitive and confidential issues in a fast-paced environment