Cobra Analyst

Job Summary

Overseeing all aspects of the COBRA client and member experience, the full-time remote Cobra Analyst will manage benefit elections, payments, and reporting for COBRA, FMLA, retirees, and LOA participants while handling inbound and outbound communications.

Key responsibilities

• Manage COBRA, FMLA, LOA, and retiree administration processes, ensuring accurate benefit elections and payments
• Handle inbound and outbound calls, emails, and faxes from clients, members, and third-party affiliates
• Maintain accurate reporting and documentation related to COBRA and leave program participants

Required qualifications

• High school diploma or GED equivalent
• 1 year of experience in COBRA, FMLA, LOA, and retiree administration
• Knowledge of Federal, State, and company leave programs
• Understanding of administration system processes related to eligibility and claims
• Proficiency in Microsoft Excel, Word, and Outlook