COBRA Benefits HR Representative

Job Summary

COBRA Benefits HR Representative, a contract-to-hire position, is responsible for providing support to COBRA members and employers through inbound calls and emails, assisting with COBRA notices and enrollments, and performing data entry tasks while maintaining a professional demeanor.

Key Responsibilities

• Handle inbound calls and emails from COBRA members and employers, providing clear support
• Perform data entry for COBRA enrollments, terminations, and related updates, ensuring accuracy
• Assist with open enrollment by managing increased call volume and providing portal demos

Required Qualifications

• Prior knowledge of COBRA and experience with COBRA enrollments or claims is highly preferred
• Prior customer service or call center experience is required
• Experience in benefits, insurance, or medical office settings is a plus
• Strong data entry skills with a high level of accuracy
• Ability to manage heavy call volume and lead portal demos for clients and employees