COBRA Customer Service Representative

Job Summary

A company is looking for a COBRA Customer Service Representative.

Key Responsibilities

• Serve as the point of contact for participants, clients, brokers, and co-workers regarding COBRA benefit services
• Provide exceptional customer service and address client inquiries, escalations, and complaints
• Process COBRA notifications and maintain accurate records while ensuring compliance

Required Qualifications

• High school graduate/GED; associate's or bachelor's degree preferred
• At least 1 year of professional customer service experience, preferably in a call center
• Knowledge of COBRA administration is highly preferred
• Experience with the Alegeus system is preferred
• Strong organizational skills and ability to multitask in a collaborative environment