COBRA Employer Services Specialist

Job Summary

Managing the day-to-day COBRA administration for a portfolio of employer groups, the full-time COBRA Employer Services Specialist will serve as the primary point of contact, ensuring client satisfaction and compliance while working remotely.

Key responsibilities

• Oversee COBRA administration for employers, addressing inquiries and managing escalations to ensure client satisfaction
• Utilize CRM tools to document client activity and provide necessary reporting for employer groups
• Develop long-term relationships with clients to understand their business needs and enhance client retention

Required qualifications

• Strong foundational knowledge of COBRA regulations and familiarity with HIPAA and HITECH
• Experience with CRM tools and web-based applications for client relations and case management
• Ability to work flexible hours, including potential holidays and occasional overtime
• Proven experience in client relationship management and conflict resolution
• Excellent organizational skills and attention to detail in a fast-paced environment