COBRA Engagement Specialist

Job Summary

An employer is seeking an Engagement Specialist.

Key Responsibilities:

• Deliver excellent customer service to COBRA members, answering inquiries through ticketing and phone systems
• Process qualifying event notices, election forms, coverage changes, and termination letters
• Identify and escalate issues for resolution, while providing proactive follow-up

Required Qualifications:

• 1-2 years' experience in customer service or phone support
• Familiarity with insurance concepts, including COBRA and HIPAA
• Working knowledge of Microsoft Word and Excel
• Ability to utilize technology and phone systems
• Strong desire to help people and provide solutions