COBRA HR Representative

Job Summary

To support COBRA benefits administration, the contract-to-hire HR Representative will manage inbound calls and assist members with COBRA notices, payments, and account inquiries while working onsite in Lakewood, NJ.

Key responsibilities

• Handle inbound calls and assist COBRA members with inquiries related to notices, elections, and payments
• Perform accurate data entry for COBRA enrollments and updates, ensuring documentation is complete and error-free
• Support open enrollment by managing increased call volume and providing portal demos to new clients and employees

Required qualifications

• Prior knowledge of COBRA and experience processing COBRA enrollments or claims is highly preferred
• Previous customer service or call center experience is required
• Strong data entry skills with a high level of accuracy
• Ability to manage heavy call volume during busy periods, especially during open enrollment
• Reliable and organized, with strong attendance and punctuality