COBRA Operations Specialist

Job Summary

Responsible for plan setup and maintenance, the full-time COBRA Operations Specialist will manage member accounts, process files and payments, and serve as an internal resource for troubleshooting and issue resolution in a remote work environment.

Key responsibilities

• Create, update, and maintain member and employer plans and balances
• Process incoming files, report errors, and resolve tier 3 escalations
• Identify trends to improve the experience for employers, consultants, and third-party vendors

Required qualifications

• Experience with Section 125, HIPAA, and HITECH Regulations
• Proficiency in administrative software and computer skills
• Ability to pass a successful background investigation
• Experience with 10-key and keyboard data entry
• Knowledge of COBRA and Direct Bill processes