COBRA Operations Specialist
Job Summary
Responsible for plan setup and maintenance, the full-time COBRA Operations Specialist will manage member accounts, process files and payments, and serve as an internal resource for troubleshooting and issue resolution in a remote environment.
Key responsibilities
- Maintain detailed knowledge of COBRA and Direct Bill functions while processing incoming files and resolving account discrepancies
- Serve as a knowledgeable contact for internal departments, facilitating communication and resolving tier 3 escalations
- Create efficiencies and improve processes for employers, consultants, and third-party vendors, ensuring a positive customer experience
Required qualifications
- Must pass a successful background investigation
- Experience with Section 125, HIPAA, and HITECH Regulations
- Proficiency in administrative software and computer skills
- Experience with 10 key/keyboard data entry
- Ability to maintain attendance and punctuality standards
Complete Job Description
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