COBRA Operations Supervisor

Job Summary

Leading a high-performing team, the full-time COBRA Operations Supervisor will manage daily COBRA operations, ensure exceptional customer service, and drive team performance in a remote or hybrid setting.

Key responsibilities

• Lead, coach, and develop the COBRA Operations team while fostering a culture of accountability and continuous learning
• Oversee daily operations, monitor KPIs, and implement action plans to enhance service levels and operational metrics
• Serve as the primary escalation point for complex customer issues and collaborate with internal teams to deliver exceptional client outcomes

Required qualifications

• 3+ years of COBRA administration or employee benefits operations experience
• 2+ years of leadership experience in coaching, mentoring, and employee development
• Experience leading customer support or operations teams
• Proficiency in recruiting, interviewing, and onboarding talent
• Experience using metrics and KPIs to manage performance and drive improvements