COBRA Services Specialist

Job Summary

A company is looking for a COBRA Employer Services Specialist responsible for managing relationships with Employer Groups and ensuring compliance with regulations.

Key Responsibilities

• Oversee day-to-day COBRA administration and manage the annual renewal process for Employer Groups
• Respond to client inquiries and resolve escalations while maintaining communication with internal teams
• Develop long-term relationships with clients to enhance satisfaction and retention

Required Qualifications, Training, and Education

• Willingness to work specified hours, including possible holidays and overtime
• Experience with COBRA administration and related tools is preferred
• Positive and professional attitude with strong customer service orientation
• Ability to work collaboratively with various stakeholders
• Familiarity with compliance regulations such as HIPAA and HITECH