COBRA Support Specialist

Job Summary

Providing essential support for COBRA and Direct Billing participants, the full-time COBRA Support Specialist will assist clients, brokers, and participants with COBRA administration, ensuring compliance with federal regulations while working remotely from 8:30 am to 5 pm (EST preferred).

Key responsibilities

• Promptly respond to incoming calls and emails, providing accurate information regarding COBRA notices, timelines, and payments
• Process participant requests and changes in the COBRA & Direct Billing Portal in a timely manner
• Document all interactions and follow up on urgent requests until resolution is achieved

Required qualifications

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Familiarity with WealthCare COBRA Platform strongly preferred
• Proficient PC skills, including Microsoft Office Suite
• Ability to manage sensitive, confidential issues in a fast-paced environment