COBRA Support Specialist

Job Summary

Supporting COBRA & Direct Billing participants, the full-time COBRA Support Specialist will provide customer service and administration in accordance with federal regulations while working remotely during standard business hours.

Key responsibilities:

• Promptly respond to incoming calls and emails, providing accurate information about COBRA notices, timelines, and payments
• Timely process participant and client requests in the COBRA & Direct Billing Portal, ensuring compliance with department procedures
• Document interactions and follow up on requests, maintaining organized records and collaborating with team members to resolve complex issues

Required qualifications:

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Proficient in Microsoft Office Suite, including Excel and Outlook
• Ability to manage sensitive, confidential issues in a fast-paced environment
• Track record as an enthusiastic team player with strong prioritization and multi-tasking skills