COBRA Support Specialist

Job Summary

Providing essential support to clients and participants, the full-time COBRA Support Specialist will manage COBRA administration and direct billing inquiries while working remotely during standard business hours.

Key responsibilities

• Promptly respond to client, broker, and participant inquiries regarding COBRA and direct billing processes
• Accurately process requests related to COBRA elections, coverage changes, and direct billing accounts in accordance with established procedures
• Document interactions and follow up on urgent requests to ensure timely resolution and maintain compliance with regulations

Required qualifications

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing and familiarity with the WealthCare COBRA Platform preferred
• Proficient PC skills, including Microsoft Office Suite (Excel, Outlook, SharePoint, Teams)
• Ability to manage sensitive and confidential issues in a fast-paced environment
• Strong track record as a team player with effective multitasking and prioritization skills