COBRA Support Specialist

Job Summary

Providing essential support to COBRA & Direct Billing participants, the full-time remote COBRA Support Specialist will manage client interactions, process requests, and ensure compliance with federal regulations while maintaining a customer-centric approach.

Key responsibilities:

• Promptly respond to client, broker, and participant inquiries regarding COBRA administration and processes
• Timely process requests related to COBRA elections, coverage changes, and direct billing accounts
• Document all interactions and follow up on requests to ensure resolution and maintain organized records

Required qualifications:

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Familiarity with WealthCare COBRA Platform strongly preferred
• Proficient in Microsoft Office Suite (Excel, Outlook, SharePoint, Teams)
• Ability to manage sensitive and confidential issues in a fast-paced environment