COBRA Support Specialist

Job Summary

Providing essential support for COBRA and Direct Billing participants, the full-time remote COBRA Support Specialist will manage client interactions, process requests, and ensure compliance with federal regulations while maintaining a customer-centric approach.

Key responsibilities

• Promptly respond to client, broker, and participant inquiries regarding COBRA administration and related services
• Timely process participant requests and changes in the COBRA & Direct Billing Portal
• Document interactions and follow up on outstanding issues to ensure resolution and maintain accurate records

Required qualifications

• 6-12 months of direct COBRA Administration experience
• Experience with Direct Billing preferred
• Familiarity with WealthCare COBRA Platform strongly preferred
• Proficient in Microsoft Office Suite, including Excel and Outlook
• Ability to manage sensitive and confidential issues in a fast-paced environment