Collection Representative

Job Summary

To enhance cash flow for the organization, the full-time remote Collection Representative will manage follow-ups on assigned accounts, contact patients and agencies for payment, and resolve account issues through effective communication and documentation.

Key responsibilities

• Follow up on assigned accounts to ensure timely payments and resolve outstanding issues
• Contact patients, employers, and insurance companies to expedite payment processes
• Document account activities and maintain accurate records of all interactions and resolutions

Required qualifications

• High School Diploma or equivalent
• Two years of experience in insurance processing, collections, or customer service
• Proficiency in Microsoft Office Suite and ability to learn new systems quickly
• Knowledge of medical insurance billing and legal processes
• Strong negotiation skills and the ability to handle patient inquiries and complaints effectively