Collection Specialist

Job Summary

A company is looking for a Collection Specialist I who will provide phone service while collecting payments for medical expenses.

Key Responsibilities

• Place and receive calls to/from patients to collect payment for medical expenses and negotiate repayment terms
• Document patient information and resolve inquiries using internal technology platforms
• Educate patients on the healthcare revenue cycle and follow department processes in compliance with regulations

Required Qualifications

• High School Diploma / GED (Completed or Actively Enrolled)
• 1+ year of experience in a customer service capacity preferred
• 1+ year of experience contributing to a team culture of learning and growth preferred
• Fluency in Spanish in a professional setting is helpful
• Proficient in typing 45 words per minute and using Microsoft Office Suite preferred