Collection Specialist

Job Summary

Managing a portfolio of assigned delinquent accounts, the full-time Collection Specialist will initiate contact with debtors, document collection activities, and provide exceptional customer service while working in a hybrid environment with two days per week in the office.

Key responsibilities:

• Manage a portfolio of assigned delinquent accounts
• Initiate contact with debtors through various communication methods to discuss outstanding debts and negotiate payment arrangements
• Document all collection activities in compliance with client standards and Federal Regulations

Required qualifications:

• High school diploma or equivalent; some college coursework in business or related fields preferred
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment
• Strong negotiation and persuasion skills with the ability to communicate effectively with debtors
• Basic computing skills and familiarity with collections software and CRM systems
• Must be able to obtain required License