Collection Specialist

Job Summary

To support the revenue cycle department, the full-time PFS Collection Specialist will manage the collection of commercial, government, and patient balances by following approved processes and procedures while working remotely.

Key responsibilities

• Monitor outstanding account balances and follow up on claims and denials to ensure maximum reimbursement
• Generate necessary paperwork for insurance claims and collection letters while investigating and appealing denied claims
• Provide customer service by responding to inquiries from patients and payors, and assist patients in developing payment plans

Required qualifications

• High school diploma or GED required
• Prior work experience in a medical office setting preferred
• Computer proficiency and experience with windows-based technologies
• Ability to handle confidential and sensitive information discreetly
• Strong organizational and time management skills